With Chatra, you get a consistent experience on all platforms and can access useful features like lead/visitor profiles, notes and saved replies. The first weekend we had this installed, it proved its usefulness. a customer that has been stuck on the checkout page for over 2 minutes will be asked if they need live assistance. Easy to use and integrates well with the Mac desktop application. I’ve been using the Chatra app for about a month and I’ve been incredibly impressed.
You can switch in an instant — start a conversation in your browser then grab your i Phone to continue on the go. Terrific options for when/where you want the chat window to pop up so as not to drive your customers away, but help them when they may be “on the fence” or need assistance (like that all-important check out page.) Also, options for personalized messages, design, etc. Chatra is helping me punch above my weight in sales and marketing by engaging website visitors in a whole new way.
Without specific implementation details it's very difficult (if not impossible) to provide a solution that works in all cases.
The FTD Image & Logo Library contains more than 1,000 product images of FTD Floral Selections Guide non-codified items, as well as codified exclusives, for use in your print and online marketing materials.
Every time a customer submits a question when you’re not there, Chatra stores their email to use in your future marketing efforts.
In fact, 72% of consumers prefer to receive communication via email. Over 68% of shopping carts never make it to check out.
Chat with your website visitors in real time to answer questions and alleviate concerns more easily, building relationships with your visitors and helping them become customers.
Live chat is the best way to fight cart abandonment and avoid potentially costly delays replying to website visitors. Lots of my customers are using it to get in touch with a “quick question” that may not have otherwise been emailed.
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Email is still the best lead nurturing channel out there. An auto-message like “Hey, can we help you with anything?
” could be the difference between a long lasting relationship and a lost opportunity.
Chatra allows you to communicate with visitors in a friendlier way, showing the real people behind the company. The live chat allows our customers to get in touch instantly with questions and feedback!
Besides, the more website traffic you have already, the more you can make out of it with a little help from Chatra. Chatra even lets us create automated messages based on certain conditions — ex.